We are planning to implement a user-friendly process that allows our customers to provide feedback and request refunds directly through our website. This process will involve the use of QR codes and a simplified online form.
Here is a brief overview of the plan:
- Each product package will include a Quality Assurance card with clear instructions.
- The card will feature a QR code that customers can scan using their smartphones.
Online Refund Request Form:
- Set up a dedicated webpage accessible to customers via the QR code to collect necessary information, including customer details, purchase information, video uploads, and optional text input. This form should be user-friendly on both desktop and mobile devices.
- Send the collected information to the company’s email for review and initiate the verification and compensation process.”